EVENT TIMES
Please note that times are approximate and may subject to change on the day.
ADMISSIONS & TICKETING
How can I purchase tickets?
In advance of the event, tickets are available through ticketsource who are our sole ticketing agency. This is the only way to purchase tickets. When the event opens, and subject to tickets not being sold out, unsold tickets will be available. Tickets sold on site will be at a higher price than tickets purchased in advance which reflects the increased administration costs of selling tickets at the site.
Is there a booking fee for tickets?
There is a booking fee which is charged by our ticketing agents. This is included in the total price advertised by them and is stipulated below the advertised total price. The booking fee covers their advertising and administration costs involved in the running of the event.
How are my tickets delivered to me?
Once purchased, tickets will be emailed to you. They may also be downloaded or sent by SMS. Please note that tickets cannot be re-issued, and you must bring your ticket with you to gain admission.
How do I get in to the event?
Your ticket will be checked by our admissions team at the entrance gate to the event.
What if I don’t receive my tickets or I have problems during the purchasing process?
For ticketing enquiries or issues please visit the ticket agents website or contact us at
Can I collect my ticket at the site?
No. You must ensure to bring a hard copy of your printed ticket or a digital copy of your ticket to the event site for it to be scanned.
Can I get a refund on my tickets?
No. We are unfortunately unable to organise refunds for tickets so please make sure you order the correct ones at the time of purchase. Once all tickets have sold out we may help you resell your tickets at face value.
ATTENDANCE
Can I bring food?
No. Food will be available onsite. Food traders contribute significantly to the costs of putting the event on. In order to support our traders, we regret no food or drink can be brought into the event, with the exception of infant snacks or special requirements. As part of our security at the entrance, bags will be searched upon entry.
Anyone found to be consuming items not purchased onsite will be ejected from the event.
Can I bring my dog?
No, we do not consider the environment dog friendly unless they are service dogs.
If I leave the event, can I return?
Yes, please speak to a member of staff and we will make sure you can re enter.
What is your policy on underage drinking?
The event operates a zero-tolerance policy to underage drinking and works to the Challenge 25 principle. All festival bars operate a refusal register so please ensure that you bring ID with you as if you are lucky enough to look under 25 you will be challenged. Acceptable forms of ID are a passport, a European Union photocard driving licence or a photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram. No other forms of ID will be accepted.
Do you cater for disabled access at the event?
Yes. The venue has disabled access and there is a disabled toilet in our toilet area.
Do you have security present?
Yes. There is a comprehensive SIA registered, security team present at the festival site at all times.
Is there parking on site?
Yes there is a free car park on site and on street parking in the surrounding area.
Will there be seating provided at the event?
No, please bring your own chair. There may be some seating available but please confirm with the venue
Are there ATMs available at the venue?
No.
TERMS AND CONDITIONS
Entry
The organisers of the event reserve the right to refuse entry or to withdraw any rights of entry to the event to any person at any time.
Entry to the event will only be permitted upon production of a valid entrance ticket that has not already been used. All entrance tickets will be scanned.
Proof of age ID may be requested on entry and must be presented on request. No refunds for tickets holders unable to provide ID or unable to prove that they are of the required age for admission.
ID is defined as a passport, a European Union photocard, driving licence or a photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram. No other forms of ID will be accepted.
Wristbands MUST be placed on ticket holders by a member of the entrance staff and must be worn at all times
Readmission to the event will not be allowed after 9pm on the night of the event
Readmission to the event will not be allowed without the organisers agreement.
Food or beverage products purchased outside of the event are not permitted on site.
Drinking Policy
The event operates a Challenge 25 policy – ID may be requested and must be presented on request. Valid ID is a passport, a European Union photocard driving licence or a photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram. No other forms of ID will be accepted.
All beverages purchased at the event must be consumed on the event site and glasses will be required to be empty upon exit.
Security & Zero Tolerance Policy
The event is manned by a team of security professionals for your safety and enjoyment
The event operates a Zero Tolerance Policy to the sale of alcohol to under 18s, the consumption of alcohol by under 18s, the use of drugs and recreational drugs to include (but not intended to be exhaustive) cannabis, stimulants and Nitrous Oxide canisters.
The event operates an instant eviction policy for anyone believed to be using, selling or supplying any controlled substance. The event will, at its discretion inform and alert the police of any such activity.
Ticket Policy
Tickets cannot be exchanged, refunded or returned after purchase
Lost tickets will not be replaced
Bags and other items may be subject to inspection by security staff. Persons who refuse bag searches will be denied entry to the festival or evicted from the event if any search is refused.
Ticket holders consent to inclusion in photographic, visual and audio promotion of the festival
Programme Alterations/ Force Majeure
Management reserve the right to add, withdraw or substitute artists at their discretion and to vary the programme if necessary.
The management reserves the right in the event of force majeure, to alter or cancel the performances and/or the event.
